FAQs

Custom and personalized orders

Please click on ā€œLogin/Registerā€ followed by ā€˜Create An Accountā€™ and fill in your personal particulars.

Sizing details

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

What happens when my item is backordered?

Items that aren't available to ship when an order is placed are on backorder and will ship at a later date. We'll provide you with an approximate ship date when you add the item to your bag and when you check out. Backorder ship dates are approximate, and we'll email you if the date changes. Please note that, while your credit card will be authorized on the date you place your order, you will not be charged until the item ships.

What methods of payment can I use?

Credit Cards: VisaĀ®, MasterCard, American Express

Can I cancel an order?

You can request to cancel your order within a short time period after placing your order. To cancel your order, sign in to your account, find the order in your purchases, click "Details" and then click "Cancel Order" to start the request process. If the "Cancel Order" button is disabled, the window to cancel has passed and your order is not eligible for cancellation. We're unable to cancel an order beyond this time period.

Your payment method will not be charged if we are able to cancel your order. If we're unable to cancel your order, your payment method will be charged and your items will be shipped to you. We always have free returns by mail and in store.